Should you wish to discuss your order or for any technical advice
regarding your recent purchase please call or schedule a call back.
Alternatively you can e-mail: myorder@wewillspecyou.com
One of our opticians will be available to assist you.

For sales advice please contact us on or alternatively e-mail: sales@wewillspecyou.com

• You Contact us within seven days after they have been despatched (30 days for varifocals) by us.
•
The returned glasses need to reach us within 30 days of our original
dispatch date. Returns must be authorised by one of our team first,
before you send them.
• Returns must be in their original condition
and with all accessories included in your package (e.g. cases and
cloths). They must still have all tags attached.
• At the time of
purchase, you were not advised, either by our opticians or by
information on the website, that your original order was inappropriate
for your needs.
• Any free item e.g. A second free pair of spectacles, must be returned with purchased item.

After consultation with an optician, you are well within your rights to
ask for a copy of the prescription to take away with you.

Our primary focus is eye healthcare so we know the importance of regular
eye examinations. Please see our Expert tips & amp; information.
Your prescription must NOT be more than two years old. If you are unsure
or need help with your prescription, contact us for any assistance.

Answer textWhat prescription limits do you have?

The following limitations are in place, regarding the prescriptions:

• The combined SPH and CYL is greater than +/-8.00
• The CYL is over +/-4.00
• If there is more than 5.00D difference between each eye
• If the total horizontal prism is over 8.00D or the total vertical prism is over 4.00D.

PLEASE Note that certain orders will not be able to be completed if
any of the above criteria is met or exceeded. You will be notified of
this during the process.